Effective Date: 1 June 2025 | Flashverse Labs Private Limited (CIN: U73100WB2026PTC276243)
By downloading, installing, or using the FlashMed application or website (collectively, the "Platform"), you agree to be bound by these Terms and Conditions.
If you do not agree to these Terms, you must immediately cease use of the Platform.
FlashMed is a technology platform operated by Flashverse Labs Private Limited (CIN: U73100WB2026PTC276243; UDYAM: WB-13-0148760) that connects customers with licensed Pharmacy Partners, Lab Partners, Blood Banks, and independent Delivery Partners.
FlashMed is a marketplace facilitator only. We do not manufacture, stock, or directly sell any medicines, lab reagents, or blood products. All products are sold by licensed Pharmacy Partners or Lab Partners.
The sale of prescription medicines is governed by the Drugs and Cosmetics Act, 1940 and applicable State Drug Rules. A valid prescription from a registered medical practitioner is mandatory for all Schedule H, H1, and X drugs.
By uploading a prescription, you declare it is genuine, legally obtained, and not forged. Uploading a fake or forged prescription constitutes a criminal offence under the IPC and the Drugs and Cosmetics Act.
FlashMed is not liable for: (a) the quality, efficacy, or genuineness of any medicine; (b) any adverse drug reaction; (c) the professional conduct of any Pharmacy Partner.
Blood SOS is a facilitation service only. FlashMed does not procure, test, store, or transfuse blood. We only connect requesters to registered blood banks and voluntary donors.
All blood‑related activities are performed by licensed blood banks holding a valid licence under the Drugs and Cosmetics Act (Schedule F, Part XII‑B).
FlashMed does not guarantee donor response, blood type match, or availability. Users must independently verify donor identity and medical fitness.
Delivery Partners are independent contractors, not employees of FlashMed. They are responsible for maintaining valid licences, handling medicines with care, and complying with all traffic and safety laws.
FlashMed is not liable for any loss, damage, theft, or delay caused by the Delivery Partner during transit.
All diagnostic tests are performed by independent registered Lab Partners. FlashMed only facilitates booking and result delivery.
FlashMed does not interpret test results or provide medical diagnoses.
Important Notice — Dynamic Pricing: All charges on the FlashMed platform are dynamic in nature. Fees vary based on location, distance, time of day, season, weather conditions, order type, applicable taxes, and periodic revisions by FlashMed. The exact charges applicable to a specific order are those displayed at the time of order placement.
Delivery charges are computed based on distance between the Pharmacy Partner and the delivery address. Additional surcharges may apply for night‑time deliveries, adverse weather, cold‑chain requirements, and other operational factors.
Platform Convenience Fee: A platform service fee per order may be charged. The applicable amount is always shown at checkout.
Blood SOS technology facilitation fee: A technology facilitation fee applies for initiating a Blood SOS request. The amount is displayed at the time of request. This is a technology coordination charge only. FlashMed does not sell, supply, store, or transfuse blood.
FlashMed Premium (Subscription): Subscription plans and their pricing are subject to change at FlashMed's discretion. Benefits may include delivery charge waivers, in‑app wallet cashback, and other promotional benefits.
Refer & Earn: Referral bonus amounts and eligibility criteria are subject to change. Wallet credits earned through referrals are non‑refundable and usable only for future FlashMed orders.
All charges attract applicable GST and statutory taxes at prevailing rates.
You agree NOT to: upload fake/forged prescriptions; order controlled substances; misuse Blood SOS for non‑emergencies; harass any partner; create multiple accounts; reverse‑engineer the Platform.
Violations may lead to permanent account ban and legal action under the Indian Penal Code, 1860.
FlashMed™ is a registered trademark and product of Flashverse Labs Private Limited (CIN: U73100WB2026PTC276243). All Platform content, software, and branding are the exclusive property of Flashverse Labs Private Limited. Unauthorised use is prohibited.
THE PLATFORM IS PROVIDED "AS IS". FLASHMED DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING FITNESS FOR A PARTICULAR PURPOSE.
FLASHMED'S TOTAL LIABILITY TO ANY USER SHALL NOT EXCEED THE AMOUNT PAID BY THAT USER FOR THE SPECIFIC ORDER IN QUESTION.
FLASHMED SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OF THE PLATFORM OR THIRD‑PARTY SERVICES.
These Terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts in Murshidabad, West Bengal.
Before initiating legal proceedings, users must first contact the Grievance Officer for resolution.
Name: Nahid Hasan
Designation: Director, Chairman & CEO, Flashverse Labs Private Limited
CIN: U73100WB2026PTC276243
UDYAM Registration: WB-13-0148760
Address: 12 Md Asfaque Akhtar, New Dakbanglow Bus Stand, Dhuliyan, Murshidabad, West Bengal — 742202
Email: support@flashmed.in
Phone: +91 9144150105
Response Time: Acknowledgment within 24 hours; resolution aimed within 48 hours.