FAQs | FlashMed — Frequently Asked Questions

customer 👨‍⚕️ Doctors ❓ General labs news 💊 Pharmacy

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Q01What should I do before making an important healthcare decision?+

Consult a qualified healthcare professional before making important medical decisions.

Healthcare decisions should be based on professional medical assessment and reliable information. FlashMed can help you connect with healthcare providers, but it does not replace their professional advice. For urgent or serious conditions, seek medical care promptly.

Q02Can FlashMed replace a doctor or hospital?+

No. FlashMed does not replace a doctor, hospital, or other professional healthcare service.

FlashMed is designed to help users discover and connect with healthcare services. It should not be used as a substitute for professional diagnosis, treatment, or emergency medical care. Seek qualified medical assistance whenever you need healthcare advice or treatment.

Q03Is FlashMed responsible for my medical treatment?+

No. Medical treatment is provided and managed by the respective qualified healthcare provider.

FlashMed is a technology platform and does not itself diagnose, prescribe, treat, or provide medical care. Doctors, clinics, pharmacies, laboratories, and other authorized providers are responsible for the healthcare services they provide.

Q04What if the app is not working?+

Check your internet connection, update FlashMed, restart the app, and contact support if the problem continues.

Temporary technical issues can sometimes be caused by network problems, outdated app versions, or device settings. Make sure your internet connection is working and FlashMed is updated to the latest version. If the issue continues, contact support and provide details or screenshots when appropriate.

Q05How can I contact FlashMed support?+

Use the support or contact options provided in the FlashMed app and its official support channels.

For account, request, technical, or platform-related issues, use the contact details available inside the FlashMed app. When contacting support, include useful details such as your registered information, request details, and a description of the problem

Q06I made a mistake in my request. What should I do?+

Check whether the request can be edited or cancelled, or contact support as soon as possible.

Some requests may be editable or cancellable depending on their current status. If you cannot change the request in the app, contact FlashMed support or the relevant provider quickly so they can advise you on the

available options.

Q07My request is taking too long. What should I do?+

Check the request status and contact support or the provider if the request remains pending.

Provider response times can vary depending on the service and current workload. First check the latest status in FlashMed. If the request remains unresolved, contact the relevant provider or FlashMed support using the available support options.

Q08Can I use FlashMed without sharing my location?+

Some features may require location access, while other features may work without it.

Location access helps FlashMed provide nearby healthcare discovery. You can manage location

permissions from your device settings, but turning location access off may limit some location-based features.

Q09Why does FlashMed ask for personal information?+

Some information is needed to create an account, process requests, communicate with providers, and provide app features.

The information requested by FlashMed can depend on the feature you use. Certain details may be necessary for account management, service requests, communication, verification, rewards, or other functionality. The applicable Privacy Policy explains how the information is handled.

Q10Can I request deletion of my data?+

Yes, data deletion can be requested where supported by FlashMed's policies and applicable law.

If you want to delete your account or personal data, use the available account or support options

provided by FlashMed. Some information may need to be retained when required by law or for legitimate operational purposes.

Q11Is my personal information safe?+

FlashMed takes steps to protect user information and processes data according to its applicable policies.

FlashMed may collect and process information needed to provide its services and operate the app. Users should review FlashMed's current Privacy Policy for details about data collection, use, sharing, retention, and security.

Q12Why haven't I received my reward?+

Rewards may be pending because eligibility or required conditions have not yet been completed.

Reward processing can depend on eligibility, completion of required actions, verification, and the terms of the particular promotion. Check the reward details in the app or contact support if the expected reward remains missing

Q13Does FlashMed have a referral program?+

Referral rewards may be available when an eligible referral program is active.

If a referral program is offered, the app will show the applicable eligibility requirements and reward conditions. Rewards may depend on the referred user completing required actions and passing any applicable verification.

Q14Are healthcare providers on FlashMed independent?+

Yes. Healthcare services are provided by independent participating providers.

FlashMed facilitates discovery, communication, and coordination. The actual healthcare services are provided by the respective participating pharmacy, doctor, clinic, laboratory, or blood bank, which remains responsible for its own service.

Q15Why does FlashMed need my location?+

Location helps FlashMed show relevant healthcare providers and services near you.

Location information can help the app identify healthcare providers and services that may be available in your area. You can manage location permissions through your phone's settings.

Q16Why haven't I received my reward?+

Rewards may be pending because eligibility or required conditions have not yet been completed.

Reward processing can depend on eligibility, completion of required actions, verification, and the terms of the particular promotion. Check the reward details in the app or contact support if the expected reward remains missing.

Q17Does FlashMed have a referral program?+

Referral rewards may be available when an eligible referral program is active.

Q18Can I receive cashback through FlashMed?+

Eligible users may receive cashback according to applicable offers and terms.

Cashback is not necessarily available on every service or transaction. Eligibility, amount, timing, and conditions depend on the specific FlashMed offer or promotion displayed in the app.

Q19Are healthcare providers on FlashMed independent?+

Yes. Healthcare services are provided by independent participating providers.

FlashMed facilitates discovery, communication, and coordination. The actual healthcare services are provided by the respective participating pharmacy, doctor, clinic, laboratory, or blood bank, which remains responsible

for its own service.

Q20Can FlashMed guarantee blood availability?+

No. Blood availability cannot be guaranteed.

Blood availability depends on current inventory, blood group requirements, eligibility, and the policies of authorized blood banks or healthcare institutions. FlashMed can facilitate requests but cannot guarantee that blood will be available.

Q21Does FlashMed store or supply blood?+

No. FlashMed does not collect, store, transport, distribute, or sell blood.

FlashMed only facilitates technology-based connections and requests. Authorized blood banks and healthcare institutions are responsible for blood collection, testing, storage, safety, compatibility, and supply according to applicable rules.

Q22What is Blood SOS?+

Blood SOS helps users submit blood-related emergency requests and connect with participating blood banks or eligible donors.

Blood SOS is intended to help users communicate urgent blood requirements and discover relevant participating resources. Blood collection, testing, storage, compatibility, and issue of blood are handled by authorized blood banks and healthcare institutions.

Q23Do I need an account to use FlashMed?+

Some FlashMed features may require an account.

Flashmed An account may be required for features such as submitting requests, receiving updates, managing appointments, or using certain wallet and reward functions. Account requirements can vary by feature.

Q24How does FlashMed work?+

Choose the healthcare service you need, find a suitable provider, and submit a request or appointment through the app.

Open FlashMed and select the healthcare service you are looking for. You can discover participating providers and submit a request or appointment where available. The selected provider then responds and handles the

actual healthcare service.

Q25Is FlashMed free to use?+

You can download and use FlashMed to discover and connect with healthcare providers. Some services or transactions may have charges.

FlashMed can be used to discover healthcare services and participating providers. Any charges depend on the particular service and provider you choose. FlashMed does not automatically mean that every healthcare service is free.

Q26What is FlashMed?+

FlashMed is a healthcare platform that helps you discover and connect with pharmacies, doctors, clinics, diagnostic labs, and blood banks in one app.

FlashMed is a healthcare discovery and connection platform designed to make it easier to access different healthcare services from one place. You can discover nearby pharmacies, doctors, clinics, diagnostic laboratories, and blood banks and submit service requests through the app. FlashMed connects you with participatinghealthcare providers, while the actual healthcare services are provided by those respective providers.

Q27I have a problem with a pharmacy, doctor, clinic, or laboratory. Who is responsible?+

The respective healthcare provider is responsible for the healthcare service it provides.

FlashMed facilitates connections between users and participating providers. The provider is responsible for the actual healthcare service, including its quality, professional decisions, pricing, fulfilment, and regulatory obligations. FlashMed support can help with platform-related issues.

Q28What is the FlashMed Wallet?+

The FlashMed Wallet is an in-app feature for eligible rewards, cashback, refunds, or other supported benefits

The wallet may be used for eligible financial or reward-related features offered by FlashMed. Availability and usage conditions depend on the specific feature and applicable terms shown in the app.

Q29Are all providers shown in FlashMed available 24/7?+

No. Provider working hours vary.

Each pharmacy, doctor, clinic, laboratory, or blood bank may have different operating hours and

availability. Always check the provider's current availability before relying on a service.

Q30What should I do in a serious medical emergency?+

Contact emergency medical services or go to the nearest hospital immediately.

FlashMed should not replace emergency medical care. In a serious or life-threatening situation, seek immediate professional medical assistance and follow the instructions of local emergency services or the nearest hospital.

👨‍⚕️ Doctors5

Q01Can FlashMed diagnose my illness?+

No. FlashMed cannot diagnose illnesses.

Diagnosis requires assessment by a qualified healthcare professional, which may include reviewing symptoms, medical history, examination, and appropriate tests. FlashMed only helps users connect with participating

healthcare providers.

Q02Does FlashMed provide medical advice?+

No. FlashMed does not provide medical diagnosis, treatment, or professional medical advice.

FlashMed is a technology platform and should not be treated as a substitute for a qualified healthcare professional. Medical advice, diagnosis, prescriptions, and treatment decisions should come from an appropriately qualified healthcare provider.

Q03Can I book a doctor appointment through FlashMed?+

You can request appointments with participating doctors and clinics through the app where the feature is available.

FlashMed can facilitate appointment requests with participating doctors and clinics. The doctor or clinic confirms the appointment and is responsible for the consultation. Appointment availability may change based on the provider's schedule.

Q04Can I find doctors near me?+

Yes. FlashMed helps users discover participating doctors and clinics in their area.

You can use FlashMed to discover participating doctors and clinics based on your location and available services. Provider availability, consultation times, and appointment options depend on each individual provider.

Q05Can I choose which doctor I want?+

You can choose from participating doctors or clinics available through the app.

FlashMed may allow you to discover different participating doctors and clinics and select one based on your needs. Availability, fees, specialties, and appointment times are determined by the respective provider.

❓ General1

Q01What if there are no providers near me?+

Provider availability depends on your location and participating healthcare partners.

If no suitable provider appears, availability may be limited in your area. You can try again later, check other available locations, or contact support if you believe a provider should be listed.

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Q01How do I know the status of my lab request?+

You can check the request status in FlashMed when status information is available.

Flashmed can provide status updates received from participating service providers. If a provider has not updated a request, the latest status may not immediately appear. For urgent questions, contact the respective

laboratory.

Q02Does FlashMed prepare my medical report?+

No. Laboratory reports are prepared and issued by the respective diagnostic laboratory.

FlashMed may help you connect with a diagnostic laboratory, but the laboratory is responsible for performing the test and preparing the report. Questions about test results should be directed to the laboratory or a

qualified healthcare professional.

Q03Who performs my laboratory test?+

The participating diagnostic laboratory performs the test.

The laboratory partner is responsible for sample collection, testing, quality procedures, and reporting. FlashMed facilitates the connection or request but does not perform the medical laboratory test itself.

Q04Can I book a lab test using FlashMed?+

Yes. FlashMed can help you discover participating diagnostic laboratories and request available services.

You can use FlashMed to find participating diagnostic laboratories and submit an appointment or service request where supported. The laboratory handles sample collection, testing, reporting, and related procedures.

Q05Will lab test reports provided through FlashMed be accepted everywhere, or could I face any issues?+

Lab reports are generally valid, but acceptance depends on the institution or purpose.

FlashMed connects users with participating diagnostic laboratories, but the laboratory is responsible for conducting the test and issuing the report. Reports from properly authorized and accredited laboratories are generally used for medical purposes; however, acceptance can vary depending on the hospital, doctor, employer, government authority, insurance provider, or other institution. If you need a report for a specific official purpose, it is best to confirm the required laboratory or accreditation requirements beforehand.

Q06Can I get a home sample collection?+

Home sample collection may be available depending on the laboratory and your location.

Some participating laboratories may provide home sample collection in selected service areas.

Availability, timing, fees, and eligibility depend on the individual laboratory. Check the available option when submitting your request.

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Q01Why does FlashMed need my location?+

Location helps FlashMed show relevant healthcare providers and services near you.

Location information can help the app identify healthcare providers and services that may be available in your area. You can manage location permissions through your phone's settings.

💊 Pharmacy7

Q01Can I receive cashback through FlashMed?+

Eligible users may receive cashback according to applicable offers and terms.

Cashback is not necessarily available on every service or transaction. Eligibility, amount, timing, and conditions depend on the specific FlashMed offer or promotion displayed in the app.

Q02Who decides the medicine price?+

The participating pharmacy is responsible for the applicable medicine price.

Medicine pricing and fulfilment are handled by the respective pharmacy, subject to applicable laws and regulations. FlashMed acts as a technology platform and does not independently set the pharmacy's selling price.

Q03Why is my requested medicine unavailable?+

The medicine may be out of stock or unavailable at the selected pharmacy.

Pharmacy inventory can change frequently. If your requested medicine is unavailable, you can check another participating pharmacy through FlashMed or contact the pharmacy for availability. Do not substitute or change prescribed medicines without professional advice.

Q04Does FlashMed sell medicines directly?+

No. FlashMed does not directly manufacture, stock, sell, or dispense medicines.

FlashMed is a technology platform that connects users with participating pharmacies. The pharmacy is responsible for the actual sale, dispensing, and fulfilment of medicines in accordance with applicable laws and regulations.

Q05Can I order medicines through FlashMed?+

FlashMed can connect you with participating pharmacies for medicine-related requests.

You can use FlashMed to discover and connect with participating pharmacies and submit eligible requests. Medicine availability, prescription verification, pricing, dispensing, and delivery or collection are handled by

the respective pharmacy.

Q06Do I need a prescription for prescription medicines?+

Yes, when a medicine legally requires a prescription, the pharmacy may require a valid prescription.

Prescription requirements depend on the medicine and applicable regulations. The participating

pharmacy is responsible for checking and verifying prescriptions before dispensing medicines that require them. Never use someone else's prescription unless a qualified professional has specifically advised you.

Q07Can I find pharmacies near me?+

Yes. FlashMed helps you discover participating pharmacies in your area.

FlashMed can use your location to help show relevant participating pharmacies near you. Availability depends on the pharmacies that are currently participating and serving your area.

Still have questions?

Our support team is available 24/7 through the FlashMed app.

Download the App →